About Us Circaroma are commited to your satisfaction. If you have any suggestions or comments please email us at enquiries@circaroma.com     Shipping And Handling Your order will be sent to you by 1st class parcel post   Delivery Schedule We aim to deliver your order right away. We will normally send your order to you in five working days . In respect of international orders we will advise of delivery at the point of order. Christmas orders: all orders placed after midday on the 22nd December will not be despatched until the week beginning 5th of January 2009.   Back Orders If your item is not in stock, we will make it up for you. You will always be emailed to advise of any delay in delivery, with the option to cancel your order if you would rather not wait.   Tax Charges For orders made from the UK or the European Union, the current VAT rate of 15% is included. Our VAT no. is 864050436. Please note that VAT is non-refundable on all overseas orders.   Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.   Guarantee Description of goods: Goods are described as accurately as possible but as our products are natural and handblended, slight variations may occur. We try to include as much information as we feel necessary for you to make an informed choice.   Reaching Us If you need to reach us, please email us on enquiries@circaroma.com, alternatively, you can call on 01305 251770 (International +44 1305 251770) or fax us on 01305 251794 or write to us at Organic Skincare Limited, 22 Peverell Avenue West, Poundbury, Dorchester, Dorset, DT1 3SU.   Privacy Policy Circaorma do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.   Returns Policy Returns: We hope you will be pleased with each item you order. If, for any reason you are not, please do send it back to us for a refund or for an exchange. Your return should be securely wrapped, preferably in the same packaging in which it was sent to you and you should return it to Organic Skincare Limited, 22 Peverell Avenue West, Poundbury, Dorchester, Dorset, DT1 3SU. Damaged goods: Please notify us if goods arrive damaged, as in some cases claims have to be made on the day of delivery.